At Cerritos Surf Town, we strive to provide a seamless experience. If you’re dissatisfied with your stay, please contact us within 14 days. Refunds are processed according to our booking terms and conditions.
Refunds may be considered under the following circumstances: cancellations made within the allowed period, service issues, or booking errors. Please review the specific terms of your reservation for details.
To request a refund, contact our customer service team with your reservation details. Our team will review your request and guide you through the process.
Certain services, including but not limited to booking fees, special offers, and third-party activities, may be non-refundable. Review your confirmation email for specific charges related to your booking.
Refunds are typically processed within 7-10 business days. Please note that depending on your payment method, it may take additional time for the refund to appear in your account.
You have the right to access, update, or delete your personal data. To exercise these rights, please contact our support team, and we will assist you promptly in accordance with privacy regulations.
For questions regarding our refund policy or to initiate a refund request, please contact our customer support team.
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